A large academic health system needed a clear way to recover lost revenue tied to extreme referral outmigration. Leadership could see the financial impact, but needed provider-level insight into referral behavior, patient flow, and the specific relationships driving leakage. Find out how Doctivity helped them identify, and then begin recovering within 3 months, over a $150M in leakage.
CHALLENGE
The health system needed a clear way to recover lost revenue tied to extreme referral outmigration. Leadership could see the financial impact, but needed provider-level insight into referral behavior, patient flow, and the specific relationships driving leakage.
HOW DOCTIVITY HELPED
· Built score card views that highlighted employed providers referring patients outside the network.
· Analyzed referral relationships across the organization to identify where outreach would matter most.
· Prioritized the providers, service lines, and growth opportunities with the strongest recovery potential.
IMPACT
Doctivity helped the organization identify $150M in referral outmigration and develop a targeted strategy to recover revenue by focusing relationship-building and operational attention where the data showed the largest opportunity.
"Doctivity has been a game changer by allowing us to track our internal and external referrals and to understand our patient flow in ways we could not do before. The data is frequently updated and much more detailed and scalable than other sources we have available to the organization."
CHIEF MEDICAL OFFICER, INTEGRATED ACADEMIC HEALTH SYSTEM
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